Privacy Policy

Last updated: 12 September 2026. WHO WE ARE — Shaw Electrical & Security is the controller responsible for the personal information covered by this notice. Contact: Derbyshire Avenue, West Hallam, Ilkeston, Derbyshire DE7 6HJ; telephone 01332 492092; WhatsApp 07708 972957; email info@shawelectrical.net. INFORMATION WE COLLECT — We may collect your name, address, telephone number, email address, property and job details, enquiry and quotation details, appointment and job records, invoices, payment records and communications with us. Our website may also collect limited technical information through essential cookies or website analytics. HOW WE USE YOUR INFORMATION — We use it to respond to enquiries, arrange visits, prepare quotations, provide electrical and security services, issue certificates and invoices, take payment, provide aftercare, maintain business and safety records, meet tax and legal requirements, and establish or defend legal claims. Our lawful bases will normally be taking steps at your request before a contract, performing our contract with you, complying with legal obligations, and our legitimate interests in operating and protecting our business and providing customer service. We rely on consent where the law requires it, including for non-essential cookies or optional marketing. SHARING — We do not sell your information. Where necessary, we may share relevant information with trusted service providers, payment providers, accountants, insurers, manufacturers, subcontractors, certification or competent-person schemes, building control bodies, and legal or regulatory authorities. We share only what is reasonably necessary. Our website, email, hosting and messaging providers, including IONOS and WhatsApp, may process information under their own terms and privacy policies. Some providers may process information outside the UK using appropriate legal safeguards. RETENTION — We keep information only for as long as needed for the purpose collected and to meet legal, tax, insurance, warranty and certification requirements. Enquiries that do not lead to work will not be kept longer than reasonably necessary; job, certificate and financial records may need to be retained longer. YOUR RIGHTS — Depending on the circumstances, you may have rights to access, correct or erase your information, restrict or object to its use, and receive a portable copy. Where processing is based on consent, you can withdraw it at any time. These rights are not absolute and legal record-keeping duties may apply. To make a request, email info@shawelectrical.net or use the contact details above. You may complain to the Information Commissioner's Office at ico.org.uk. COOKIES — This website may use cookies necessary for it to function. Non-essential analytics or similar cookies should be used only where the required information and consent have been provided. You can control cookies through your browser settings. CHANGES — We may update this notice when our services, website or legal responsibilities change. The latest version will be published here.